Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use BetVictor services in the United Kingdom. We take your privacy seriously and aim to be clear about the data we hold, why we hold it and the choices available to you. This page covers the main types of information we process and how you can exercise your rights.

Types of data we collect

Personal data

When you register an account or contact us we collect personal details such as your name, date of birth, email address, postal address and telephone number. We also collect identity documents where required for verification checks and payment details needed to process deposits and withdrawals.

Technical data

We gather technical information about your device and connection - for example IP address, browser type, device identifiers and operating system - to deliver the service, protect accounts and troubleshoot issues. This data is collected via server logs and cookies.

Transactional and activity data

We record transactional data including deposits, withdrawals, wagers and wins, together with account activity such as login times, session history and game play. We may also keep records of communications with our support team.

How we use your information

Your information is used to provide and improve our services, manage your account, process payments and handle withdrawals. We also use data for compliance purposes - including identity checks, affordability, fraud prevention and anti-money laundering - and to respond to legal requests. Aggregated and anonymised data may be used for analytics and service development.

Data protection practices

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Measures include access controls, encryption where appropriate and regular reviews of our security practices. Only authorised personnel and contracted service providers have access to the data they need to perform their role.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, and provide relevant content. Some cookies are necessary for the site to function, while others support analytics and marketing. You can manage cookie preferences through your browser or our cookie settings tool.

User rights

You have rights in relation to your personal data including the right to access the information we hold about you, request correction of inaccuracies, and request deletion where applicable. You may also request restriction of processing or object to certain uses of your data. Where lawful, you can ask for a copy of your personal data in a portable format.

Access, correction and deletion

To access, correct or request deletion of your personal data, contact our data team at [email protected]. We will verify your identity before fulfilling requests. Some requests may be limited by legal, regulatory or operational obligations - for example to retain records for fraud prevention and regulatory compliance.

Information sharing and third parties

We may share personal data with trusted third parties who provide services on our behalf, such as payment processors, identity verification providers and analytics suppliers. We may also disclose information to law enforcement or regulators where required by law. Where possible we use data processing agreements to ensure third parties meet required data protection standards.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on our site and, where appropriate, by email. We recommend you review this page periodically to stay informed about how we handle your information.