Reach Out to Us
Need a hand with your account, a technical issue, or feedback? Our support team at BetVictor is on hand to help with registration, verification, payments and general enquiries. We offer practical, prompt assistance and can guide you through verification checks, deposit limits or self-exclusion if needed. We can also help with GAMSTOP registration and account freezes where required.
| Department | Contact |
|---|---|
| Customer support | [email protected] or live chat (24/7) via website and in-app |
| General enquiries | [email protected] (general enquiries; typical reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team; affiliate manager assigned; Mon-Fri replies) |
| Phone | +44 20 7632 4918 (calls Mon-Fri 09:00-18:00; international callers welcome) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time; closed bank holidays) |
Support via Email
Email is our preferred contact method for detailed requests, account queries or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attaching any relevant screenshots or documents speeds up resolution.
Contact Form
Response Time
We aim to respond to most enquiries within one business day. More complex issues may take longer depending on their nature, particularly where identity checks or third-party investigations are required. Live chat tends to be immediate, while email requests are usually answered within 24 hours; cases needing verification or external input can take several days to resolve.
Feedback
Your feedback matters. If you have suggestions, ideas or spot something that could be improved, please tell us via the feedback form or by emailing [email protected]. We read every message and use feedback to fix issues, refine features and improve the experience for all players. Thank you. Your input helps shape a smoother, fairer site for everyone.